Privacy Policy

We collect information that you provide directly to us, including:

• Name and contact information
• Account credentials
• Payment information
• Usage data and preferences
• Communications with our team (such as support requests or demo feedback)

We may also collect limited technical data automatically, such as device information, IP addresses, and interaction logs, to improve system performance and reliability.

If you consent to tracking cookies, we may also collect:

• Pages visited and browsing behavior on our site
• Referring URLs and how you arrived at our site
• Device type, browser type, and operating system
• Approximate geographic location (derived from IP address)

We use your information to:

• Provide, operate, and improve our AI services and platforms
• Process transactions and manage billing
• Send important updates, including service announcements and policy changes
• Personalize your experience with Trelium's services
• Ensure the security, integrity, and reliability of our systems
• Support research and product development to improve our AI agents
• Measure the performance of our advertising campaigns and serve relevant ads
• Build retargeting audiences through third-party advertising platforms

We do not sell your personal information.

We do not share, sell, rent, or disclose your mobile information—including phone numbers, text messages, and opt-in data—to third parties for promotional or marketing purposes.

We may share your information with:

• Service providers who help us operate, maintain, and improve our services
• Advertising partners, including Reddit, who receive browsing data through tracking pixels when you have consented to cookies — this data is used to measure ad performance and build retargeting audiences
• Analytics providers, including Vercel, who help us understand site usage
• Legal authorities if required by law or to protect our rights
• Business partners or pilot clients, but only with your explicit consent

You have the right to:

• Access and review your personal information
• Request corrections to inaccurate or incomplete data
• Request deletion of your account and related information
• Opt out of marketing communications at any time
• Request an export of your data in a portable format
• Opt out of the sale or sharing of your personal information for advertising purposes
• Withdraw consent for tracking cookies at any time

For California residents (CCPA/CPRA):The use of advertising pixels may constitute “sharing” of personal information under California law. You can opt out by declining cookies when prompted or by contacting us at the email below. We do not sell personal information as defined by the CCPA.

For EU/UK residents (GDPR):Tracking cookies are only activated with your explicit consent. You may withdraw consent at any time by clearing your browser's local storage and revisiting the site. You also have the right to lodge a complaint with your local data protection authority.

Trelium uses appropriate technical and organizational measures to safeguard your data against unauthorized access, disclosure, alteration, or destruction. While we take strong steps to protect your information, no system is completely secure.

We use cookies and similar tracking technologies to:

• Analyze site traffic and usage patterns
• Measure the effectiveness of our advertising campaigns
• Improve our website and user experience

Specifically, we may use:

• Essential cookies that are necessary for the website to function properly
• Analytics (Vercel Analytics) — collects anonymized usage data such as page views and performance metrics to help us improve the site
• Advertising (Reddit Pixel) — when enabled, sends browsing data (pages visited, device information, IP address) to Reddit, Inc. for the purpose of measuring ad campaign performance and building retargeting audiences. Reddit may use this data in accordance with its own Privacy Policy

When you first visit our site, you will be presented with a cookie consent banner. Advertising and tracking cookies are only activated if you provide explicit consent. You can change your preference at any time by clearing your browser's local storage and revisiting the site, which will prompt the consent banner to appear again.

When you engage with Trelium's services via SMS:

• Your mobile number, message content, and opt-in/opt-out information are used only to operate the SMS service and demonstrate the AI assistant.
• Your mobile information will not be sold, rented, or shared with third parties for promotional or marketing purposes.
• You can opt out at any time by texting STOP.
• You can request help at any time by texting HELP.

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Tracking data collected via advertising pixels is retained by the respective third-party platforms (such as Reddit) in accordance with their own retention policies.

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that a child has provided us with personal information, we will take steps to delete such information promptly. If you believe a child has provided us with personal data, please contact us at the email below.

Our website may contain links to third-party websites or services that are not operated by Trelium. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

If you have any questions about this Privacy Policy or our data practices, please contact us at: privacy@questom.ai

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via email or through a notice on our website.